Refund policy
Return & Refund Policy – Hydrovia
At Hydrovia, customer satisfaction is our top priority.
You have 30 days after receiving your order to request a return or refund.
Return Conditions
To be eligible for a return:
• The item must be unused and in its original condition
• It must be returned in its original packaging
• Proof of purchase is required
Non-returnable items
For hygiene and safety reasons, certain used items cannot be returned.
Return process
To start a return, please contact us at:
support@gethydrovia.com
Our team will provide you with the return instructions.
Refunds
Once your return is received and inspected:
• We will notify you of approval or rejection
• If approved, your refund will be processed to your original payment method within a few business days
Exchanges
If your product arrives damaged or defective, contact us immediately at:
support@gethydrovia.com
We will arrange a replacement.
Return shipping
Return shipping costs may be the responsibility of the customer unless the item is defective or we made an error.